Office Information

Notice of Privacy Practices

Office Location
4140 Centennial Hills Blvd.
Suite A
Casper, WY 82609

T 307.265.7205
F 307.235.6262
Toll Free 1.888.317.2343

Office Hours
8:00am - 5:00pm
Monday - Friday

Insurance Information
We file with most major insurance plans. Complete paperwork is required before filing with any insurance company.

Appointments
Appointments for routine office visits may be made during regular office hours by calling 307.265.7205 or 1.888.317.2343. Please do not call on weekends to schedule a routine appointment.

We believe your time is valuable. While we endeavor to keep scheduled appointments, sometimes on emergency occurs. We will inform you when your doctor is unable to keep the appointment or is going to be significantly delayed and we will ask your preference in rescheduling.

Forms
Patient Information Form
Medical History Form
Assignment of Insurance Benefits
Arbitration Agreement

Telephone
If you have a question or problem that needs the attention of your orthopaedic surgeon, please call during office hours. Since it is not always practical for us to interrupt the doctor during patient exams, you are asked to relay your message and/or problem to one of our staff. Your call will be answered as soon as possible, usually by the close of office hours.

After office hours, calls made to the office will automatically reach our answering service and will be directed to the physician on call.

Prescriptions & Renewals
TWENTY FOUR Hour Notification
Prescriptions and medication refills are issued during office hours only (before noon on Fridays). For a prescription refill, please call the pharmacy first and let them contact us. Please remember to check your need for medicine prior to weekends and holidays. The physician on call for the weekend will not refill narcotic prescriptions. We ask for twenty-four-hour notification of refills/ 48 hours for narcotic medication refills.

Confidentiality (72 hour notification)
Your medical records are confidential, so it is necessary for you to sign a release before we may send information to you or to any insurance company, attorney or other parties. Before we may release any information to your attorney we must have a written request from him/her. The fee for copying records varies.

X-rays are the property of the physician who has taken them and are retained as part of the patient's medical record You may receive copies of your x-rays that have been taken in our office for a small fee. You will be notified of that cost before copies are made.

It is very important that the office be given a 72-hour notice to prepare your copies for you.

Surgery/Precertification
If you require surgery, our office staff will assist you with the necessary paperwork and arrangements. This can be a lengthy process and we thank you for your patience. If you have any questions after leaving the office, please don't hesitate to call for clarification.

Your insurance company may require per-certification for surgery. It is your responsibility to contact your insurance company to begin the pre-certification process if it is required. If your insurance company requires additional medical information, they will need to contact our office.

Failure to pre-certify with your insurance may result in a decreased payment and/or denial of your claim leaving you responsible for payment on all surgery charges.

Some surgical procedures require a surgical assistant. If an assistant surgeon is used, an estimate of their fee is normally 20% of the surgeon's fee.

Fees & Payments
We make every effort to decrease the cost of your medical care. Therefore, we request payment arrangements for a office services at the time they are rendered unless prior arrangements have been made. We accept cash, checks, MasterCard, and Visa, for your convenience. As a courtesy we are willing to file a claim with your insurance once we receive the completed paperwork in our office. However, payment is the patient's responsibility. Employees are available to assist you with insurance billing and other payment options. Please feel free to speak with them regarding your account.

Disability Insurance
If you have insurance which pays income, or house/car/credit card payments when you are disabled, there may be forms we need to complete. You are responsible for getting these forms to our office in adequate time for completion (7 working days). There is a charge to complete each form. If this procedure is followed, your claim will be processed quickly and as a result, you will receive your benefits in a timely manner.